How many guests can stay?
The standard booking accommodates eight guests across four bedrooms. Up to ten guests may be accepted by prior approval using the media-room sofa bed, with an additional charge.
Can the twin room become a larger bed?
Yes. The two single beds can be joined and prepared as a super king when requested in advance.
Is the home suitable for ski equipment?
Yes. There is heated ski storage, a large garage, dedicated laundry, ducted heating and heated bathroom floors.
Do we need a car?
A car is recommended for maximum flexibility, particularly for skiing and golf. Private driveway parking is available for three or more vehicles, and guests have garage access.
Can we arrive early or leave late?
Early check-in and late check-out can be requested and are subject to cleaning schedules and adjacent bookings.
What are the nightly rates?
Rates vary by date. The booking calculator automatically applies any date-specific rates currently loaded for the property. Where no manual date rate is set, the standard fallback is NZ$1,150 per night during combined Australian and New Zealand public-school holiday periods, NZ$1,000 per holiday night for stays of seven nights or longer, and NZ$1,100 per night outside school holidays. Mixed stays are priced night by night.
What additional charges apply?
The reservation total adds only the mandatory NZ$450 exit cleaning and linen fee to accommodation. A refundable NZ$1,000 security bond is payable separately with the booking and, subject to any permitted deductions, is refunded within two days after departure.
What is the cancellation policy?
Once confirmed, a cancellation more than seven days before check-in incurs a charge of 50% of the accommodation amount. A cancellation seven days or less before check-in incurs a charge of 100% of the accommodation amount.
When will we receive the house rules?
The house rules are sent with the booking confirmation and form part of the confirmed booking.
How current is the availability calendar?
The website reads booked and blocked dates from our connected booking calendars. Calendar feeds can take time to refresh, so availability shown online is indicative until we confirm your direct booking in writing.
How does direct booking work?
Select your dates to see the estimated reservation total, then send your group details. We will confirm availability, the final NZD price, the booking terms and payment instructions. The stay is not booked until both parties confirm and the required payment has been received.